At work the other day (night actually, it was around 10:00 pm), I was trying to get everything done. I was in back doing dishes when I figured I'd better go check and make sure no one was in line. We have a bell that people can ring for service, but sometimes people don't see it. So I walked out and a man was standing in line.
"Oh, Hello, sorry I didn't know you were out here." I said smiling as I put my gloves on.
"I was beginning to wonder if anyone worked here at all!" He snapped.
I was a little surprised. Sometimes people are irritated, but it's usually not a big deal. They calm down pretty quick when I start talking to them.
"Well, I do." I smiled. "We have a bell here." I said pointing to the sign, it was turned a little sideways and harder to see than usual. "Looks like somebody bumped it, sorry." I readjusted the bell, still smiling.
"Well that won't do me any good if I can't see it." He wasn't getting any happier.
"I know." I said "What can I start for you tonight?"
"A sandwich." he said. I was pretty sure he was trying to be difficult. I was determined to make this guy happy before I was done with his sandwich.
"Okay." I smiled and replied as cheerfully as possible. "What kind of bread do you want?"
"Italian herb and cheese."
"Is it a footlong?"
"Well, yes." He stated as if I should have known.
"Okay, what kind of sandwich is it."
"I want an italian." he muttered.
"A Spicy Italian or the Italian BMT?" I asked.
"A SPICY!"
"Would you like it toasted?"
"Well I don't want a cold sandwich."
"Okay. What kind of cheese?"
"Pepperjack."
"okay does this look okay?" I asked.
"Yeah now just throw it in the toaster."
Another man got in line. I put the first guy's sandwich in the toaster.
"Hello, what can I start for you?" I said
"I'd like an Italian BMT on Italian Herb and Cheese bread, provolone cheese, toasted."
"Is it a footlong?"
"Yes."
I make his sandwich as quickly as possible so I can have it ready when the first one is done toasting. The toaster goes off and I switch the sandwiches out. While the second guy's is toasting I ask the first guy what he wants on his sandwich. "What kind of sauce would you like on this?"
"No sauce."
"Okay, what kind of vegetables?" The man rolls his eyes.
"Put some mayo on it." I pull out the mayo and do one line and start to pull my hand back for another.
"That's plenty of mayo. I didn't say tons."
"okay." I smile and speak as nicely as possible. "What kind of vegetables would you like?"
"Lettuce"
I grab lettuce.
"That's way too much. Pull some of that off."
"Okay, now what."
"I'll tell you what I want on my sandwich, okay!?"
"Alright." I say, still smiling. I'm making absolutely zero progress with this guy and I'm not sure what else to do. I just can't make him happy and I'm starting to worry that I'll get to the end of the line and he'll want me to remake his sandwich or something.
"Onions."
I put the normal amount of onions on.
"More."
I put more on.
"Olives."
I put olives on it.
"I'm paying for this sandwich. Not you. Put some more olives on there. You're not the one paying for this."
I put more olives on his sandwich.
"Anything else?"
"Salt and pepper, oil and vinegar."
I put those on quickly too.
"Does that look good?"
"It'll do. Wrap it up now."
So I cut it in half and wrap it up.
"Do you want any chips drinks or cookies with this?"
"Now why would I want any of that?"
"I don't know." I smile. "Just checking. Your total is five thirty-five."
He runs his card.
"Would you like your receipt?"
"No, I don't want that. And I didn't want extra meat or cheese on my sandwich either, but you never asked."
"I'm sorry, you're sure you didn't want anything else?"
"Yeah, why would I want anything else?"
"Okay, well have a good night." I smile as big as possible.
He looks at me, turns around and walks out.
I glove up again and go back to making the Italian BMT for my second customer. He's super nice, but keeps going on about the way the jerk in front of him had just treated me.
"I would have smacked him. His dad would beat him dead if he saw him talking to you that way. That's just not right. You deserve more respect than that."
"Well thank you." I said.
"Really, it's just respect. You're making him a sandwich he shouldn't be talking to you that way!"
"Well, sometimes people get that way." I shrugged.
"Oh don't you be okay with that. That's not okay."
"No, it's not. But this is my job, and all I have to do is make sandwiches. I don't have to like people, I just have to make their sandwiches."
"You don't come to work to be treated like that though."
"Well, there's nothing I can do about it. And it's over with now."
"Nothing you can do about it, but you shouldn't ever have to put up with that."
I finish making his sandwich.
"Well, I sure hope you have a better night from here on out."
"Don't you worry about me. I'm not going to let one customer ruin my night." I smile.
"You've got tough skin." He smiled. He paid for his sandwich and left.
I realized something though. I really wasn't letting that guy ruin my night. I don't know if I've ever been treated so poorly at work. But he came in for a sandwich just like everyone else, and all I had to do was make it. And I did. And I smiled the whole time. Being happy is always a choice, regardless of the circumstances and as long as I choose to smile, no one can ruin my day for me.
I've slowly been learning that, and working on it, but that experience just proved to me exactly how much control I have over how I feel. So in any situation, I can just smile, and be patient. I don't have to like everyone, but I can make their sandwiches, and I can do it with a smile on my face, because I know, that right behind them in line, is someone who will wish me a goodnight and tell me I deserve to be treated better, and those are the people who keep me believing. Smile. Always smile because you are a child of God.